How to book Delhi Metro ticket on WhatsApp

Riding the Delhi Metro is one of the most convenient ways to get around India’s capital city. With its extensive network covering Delhi NCR, the Metro has become an integral part of daily commutes for lakhs of people. And now, travelers can make the Metro experience even smoother by booking tickets right from their smartphones using WhatsApp.

The Delhi Metro Rail Corporation (DMRC) has implemented an innovative WhatsApp-based ticketing system that makes buying metro tickets incredibly convenient. This intuitive chatbot solution allows riders to swiftly purchase metro tickets at any time without having to wait in long queues or struggle with ticket machines.

Step-by-Step Guide to Purchase Tickets

Follow these simple steps to buy Delhi metro tickets easily using WhatsApp:

  1. Initiate chat – Send “Hi” to +91 9650855800 on WhatsApp or scan the QR code at metro stations to begin.
  2. Select language – Choose your preferred language (English or Hindi).
  3. Tap “Buy Ticket” – Press the “Buy Ticket” button that appears.
  4. Enter stations – Type your source station and destination station names when prompted.
  5. Select ticket quantity – Indicate the number of tickets you need to purchase.
  6. Review details – Verify your journey details preview and proceed to pay.
  7. Receive payment link – You will get a payment link via WhatsApp to complete the purchase.
  8. Get QR ticket – Once payment is successful, your QR code ticket will be delivered on WhatsApp chat.

Overview of WhatsApp Metro Ticketing

  • Available in English and Hindi languages
  • Covers all 288 stations across Delhi metro’s 12 lines, including the Gurugram Rapid Metro
  • Users can generate up to 6 QR code tickets per transaction
  • Tickets can be purchased daily between 6am-9pm, and 4am-11pm for the Airport Line
  • Provides a user-friendly, hassle-free way to buy metro tickets via WhatsApp chat

Helpful Tips for Metro Chatbot Ticketing

  • Ticket cancellations are not allowed on WhatsApp ticketing system
  • Minor convenience fee applied for credit/debit cards, no fee for UPI payments
  • QR tickets are valid throughout the day of purchase
  • Scan QR code at station gates within 65 minutes of entering metro premises

Benefits of booking tickets on WhatsApp

  • Convenient: No need to stand in long ticket queues, book anytime, anywhere via WhatsApp chat.
  • Quick: Get your e-ticket within minutes with easy booking steps.
  • Cashless: Make digital payments for tickets from linked bank account/card.
  • User-friendly: Simple chat interface makes booking hassle-free.
  • Secure: Get QR code e-ticket safe for contactless travel.

DMRC’s user-friendly WhatsApp chatbot ticketing system makes buying metro tickets an absolute breeze for Delhi commuters. By providing this innovative digital solution, the metro aims to enhance passenger travel experience and reduce ticket purchase hassles. Commuters can now avoid queues and easily buy tickets anytime, anywhere via WhatsApp chat!


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